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MANAGEMENT TRAINING COURSES IN PUBLIC

Clearance de Haberes
Empleo público. Contrato Ley Marco. Personal de gabinete. Personal extraescalafonario. Autoridades superiores. Adscripciones. Comisiones de servicio. Licencias. Escala Salarial. Hs Extras. Movilidades. Suplementos. Asignaciones familiares. Guardería. Aportes de ley. Fondo solidario. Embargos. Seguros. Obra Social. Gremios y Mutuales. Jubilaciones. Pensiones. Certificaciones de Servicios. Comunicaciones AFIP, Anses, Bco. Nación. Ganancias.

Licencias, Justificaciones y Franquicias Lic. Germán Vaca
Ámbitos de aplicación; Derechos del personal permanente y no permanente; Vencimiento por cese; Personal adscripto; Derecho a licencia; Organismos de Interpretación Concesión regular annual license. Application of special licenses and their conditions; Licensing extraordinary: with and without pay, Justification of absences, with or without pay; Franchise hours for students and conference attendance of Occupational Hazards Act. Main procedures of the Department of Human Resource Management.

Petty Cash and Revolving Fund Jorge Goria / Lic Carlos Cagnoli
scheme and petty cash revolving funds. Supporting documentation for accountability for replenishment of revolving funds. Request increase the Revolving Fund. Procedure for replacing of costs incurred by the scheme or Petty Cash Revolving Fund. Petty Cash. Accounting standards to be considered. Spending request. Foundation. Withdrawal and implementation costs. Accountability. Subsistence


Compensation Service Commissions. Overseas per diem. Application for per diem. Request for tickets. Surrender of allowances. Surrender of passages. Forms to use. To respect deadlines. Advances and Expense Reimbursements. Standards and deadlines. Application for authorization. Foundation. Expenditure execution and accountability. Responsibility.

supplies stores management and Mr. Luis Martino Real
and Services. Types of purchases. Accounting for purchases. Supporting documentation. Heritage. Concept. Classification of goods. Asset management process. Accountant-General's Office functions. Property management-High-low-Transfer-Destruction valuation criteria. Valuation standards, amortization and depreciation. Linear system, increasing and decreasing. Inventory Stock Control. Inventory assessment. LIFO, FIFO and PPP. Responsibility of public officials. Responsibility of the supervisory bodies.

Institutional Image and Communication in Government Organizations Bin Jorge
The Picture. Concept. Definitions. Comparison with private life and Business. Institutional and Governmental image. Concepts and Definitions. Clothing. Dealing with people. Dealing with peers. Workshop expression. Communication. Concept. Definitions. Comparison with privacy. Comparison with the business. Institutional and Governmental Communication. Concept. Definitions. Dealing with people. Dealing with peers. Workshop expression.

Records Management and Public Mr. Carlos Cagnoli / Dr. Juan C. Figueiras
Processing System Records Decree No. 1883/91. Rules for Input Output Tables and File Decree No. 759/66. Electronic processing system for receiving, issuing and archiving of digital documents digitally signed. Customer Service Standards. Commitment to the Citizen Charter. Retention and destruction of documents. Customer orientation. The "moments of truth." The "listening" and "observation." The "personal styles." Personal characteristics of taxpayers. Handling complaints. Classification of taxpayers or public "difficult." Handling the "emotional charge." The "non-verbal communication." Guide action with the taxpayer. "

Presidential Ceremonial Mr. Oscar Fernandez / bin Jorge
regulations. precedence rules. Basic rules of protocol, the presidential hearings, procedures for admission, the mechanism of realization. The areas for the audience. Hearings foreigners. Hearings on the inside and outside the country. Gifts: The Art of giving, election gifts, customs of other countries. Rules of location on a desk (component parts). Different types of tables: Table type English, French and Mesa Mesa type Soviet type. Vexiolologia: knowledge of national symbols.

Human resource management competency, linked to the management by objectives. Problem statement and solution strategy Mg Daniel Sosa
For a modernization program viable and feasible, should induce a genuine break from the rules prevailing in the whole Civil Service. The breakdown of the bureaucratic model of investing the sociological sense of control. The equipment is the ultimate guarantor of achieving goals and therefore the control group performance, and that failure would lead to the entire team to the loss of incentive. The competencies model, aligning objectives and outcomes raises the vision and mission of the organization Public (Strategic Planning), objectives, goals, planning the production of goods and services and their teams, with the capabilities of human resources.

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Middle Management Training Dr. Juan C. Municipal Figueiras
systemic vision of the municipality. The driving function. The role of local middle management. The communication process in the municipality. Techniques to improve communication. Conflict management. Motivation. Leadership roles. Qualities of the leader. Leadership styles. Situational leadership. Negotiation. Basic elements. The negotiations in the municipality. Constructive conflict resolution. Reporting. Keys to the wording. Taxpayer service. "Moments of truth." Listening and observation. Guidelines for action. Complaints and complaints from taxpayers. Taxpayers "difficult." The six steps of the processing of claims.

taxpayer assistance and complaint handling Dr. Juan C. Figueiras
customer orientation in the municipalities and state jurisdictions. The "moments of truth" in relation to the taxpayer. The "Listening" and "observation" in dealing with taxpayers. The "personal style" in dealing with taxpayers. Various personal characteristics of the taxpayers we serve. Handling complaints. Classification of taxpayers or public "difficult." Handling the "emotive" presented by taxpayers. The "non-verbal communication." "How to Guide to the taxpayer."

New Contracts Act GCBA Mr. Carlos Cagnoli Act No. 2095 - Regulatory Decree No. 754/08 of the State Procurement and Contracting. Organization GCBA Procurement System. Regulations. General aspects common to all contracts. Types and forms of recruitment. Bidding Terms and Conditions. Bidding process: preparatory stage. Pre-contractual stage. Contractual stage. Termination of the contract. Penalties and Sanctions.

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ETHICAL LEADERSHIP PROGRAM (International Seminar)

Coordinator: Emiliano Gómez López (Ponferrada - León - Spain)

Ethical Leadership for a New Public Management Prof: Emilio Gómez López
initial thoughts. What does Personal Development. Consciousness in the head. The self-assessment and self image. Vision and psychological mechanisms brake. Goals, decisions and action. Attitudes essential for leadership. Leadership as a dynamic relationship between people. The concepts guiding the organization. Three Requirements of Effective Leadership. Communication. Building confidence for cooperation. Delegate to develop. Conducting training and equipment.

Prof Personal and professional development: Emiliano Gómez López
Introduction. What does Personal Development. Individual conscience. Self-worth and personal image. Vision and psychological mechanisms brake. Goals, decisions and action. Attitudes. Honesty. Responsibility. Enthusiasm. The enforceability. Toughness and flexibility. Humility. Professionalism. Commitment. Teamwork.